Master Service Agreement Salesforce

If we provide you with any of our products and services as part of a free trial, those products and services are considered “services” under this Agreement, including this Section 13, even if the products and services are not listed in an order form, regardless of the definition “services” in Section 1 (definitions). Such a free trial version ends on the earlier date of (a) the end of the free trial period, (b) the start date of the subscriptions you purchased for such services, or (c) in our sole discretion. Additional test conditions can be displayed on the trial registration website. These additional terms are introduced by reference into this Agreement and are legally binding. 4.1 General. The services are developed and operated on the Salesforce platform and are hosted by Salesforce. This agreement authorizes you to use the Salesforce platform as part of the services and does not authorize you to use other Salesforce products or services, except as expressly provided in section 4.2 (Salesforce Platform for Financial Accounting). Except as otherwise provided in this order document or in an order form, you may not use Salesforce platform subscriptions acquired under this Agreement, a) in any manner or for purposes other than those required for the use of the Services, b) for the development of new applications, (c) for the creation of custom objects, (d) for the use of items other than those that we or our authorized consulting partner may use in connection with the Services or implementation The Services provided, used or(s) to access campaigns, leads, opportunities, boxes, solutions or forecasts of Salesforce objects. “SFDC Service” means the web-based online service that is generally made available to the public through www.salesforce.com and/or other designated websites, including associated offline components, but with the exception of third-party applications. For the purposes of this SFDC Service Agreement, the SFDC Service does not include the Platform. Before you sign the dotted line with Salesforce, be aware that these integrations can be set at any time in accordance with section 4.2 of the Salesforce User Agreement. The “Integration with non-SFDC applications” section shows 14.2 Notification Type.

Except as otherwise provided in this Agreement, all communications relating to this Agreement are in writing and take effect in the event of (a) personal delivery, (b) the second business day following shipment, c) delivery confirmed by mail or (d), with the exception of notices of termination or indemnified right (“Legal Notice”), on the day of shipment by email. Naively, we signed a three-year contract on Pardot for a flat fee of about $12,000 a year. The problem was that we also had to sign up for additional user agreements…